Yanti, Mubarokah Ari, Intan Novitasari Sah, Jihan Afiyah, M. Yogi Ramadhana, and Cynthia Eka Violita. 2026. “The Impact of Chatbot Features in E-Commerce on User Experience: A Case Study of Shopee Users”. Synergy: Journal of Business, Finance and Management 2 (1):1-9. https://doi.org/10.68111/sjbfm.v2i1.134.