YANTI, Mubarokah Ari; SAH, Intan Novitasari; AFIYAH, Jihan; RAMADHANA, M. Yogi; VIOLITA, Cynthia Eka. The Impact of Chatbot Features in E-Commerce on User Experience: A Case Study of Shopee Users. Synergy: Journal of Business, Finance and Management, [S. l.], v. 1, n. 1, p. 1–9, 2026. Disponível em: https://sinergijournal.id/index.php/sjbfm/article/view/134. Acesso em: 3 mar. 2026.